FAQ

Do you ship worldwide?

Yes we do ship worldwide. The price of the shipping depends on the country. We also offer worldwide free standard shipping for all order over 500€.

Do i have to pay customs or duties when I receive the package?

No, there will be no extra costs when receiving your order. We are based in Vienna, Austria so all the countries in the European Union won't have to worry about import costs anyway. For all the other countries we will mark our packages so no customs will be demanded when receiving the item. 

Are your products authentic?

All our products are 100% authentic and you will receive exactly the item you see on the pictures. Feel free to use the pictures on our page for any kind of legit check you want to do.
Please keep in mind that we are an registered company and you can find our address and the name of our owner on the site. Selling counterfeit goods would be a criminal action and would put us in to way more trouble than we could profit from selling fake products.

Where do you source your products from?

We source our products from all over the world. We have close contact with retailer all over Europe, which we get seasonal deliveries from.
We are also in contact with personal shoppers & fashion insiders all over the world which supply us with stock for our store.

How do you determine the price of your products?

The price of the products is based on the price we are able to source them. The retail price in regular designer boutiques is usually 2,5-3x times the wholesale price.
Our profit margin is way less because we always want to give our customers the possibility to purchase the products for the best price possible. Either if it is a very expensive Grail or a Steal – the price of the product will always be as low as possible.

Are all the products new?

The condition of the product is always mentioned in the details of the product page. Most of our products are brand new with tags although some may be without tags or even slightly worn but every product that we sell is in a good condition in which the products can still be enjoyed for years.

How often do you add products to the site?

We add new products to our website on weekly basis.